Privacy Policy

We collect information you provide directly to us when you:

• Fill out contact forms on our website
• Request consultations or services
• Communicate with us via email, phone, or messaging platforms
• Subscribe to our newsletters or updates

Personal Data Types:

• Contact information (name, email address, phone number)
• Business information (company name, industry, role)
• Communication content (messages, comments, inquiries)
• Technical data (IP address, browser type, device information)

We use the collected information for the following purposes:

• Processing and responding to your inquiries and service requests
• Providing CRM consultation and implementation services
• Communicating about our services, updates, and relevant industry insights
• Improving our website functionality and user experience
• Analyzing website usage to enhance our services
• Complying with legal obligations and protecting our rights

We process your personal data based on:

• Legitimate Business Interests: To provide requested services and improve our offerings
• Consent: For marketing communications and non-essential cookies
• Contract Performance: To fulfill our service agreements
• Legal Compliance: To meet regulatory requirements

We retain your personal data for the following periods:

• Contact inquiries and form submissions: 3 years from last contact
• Client communication records: 2 years after project completion
• Website analytics data: 26 months (Google Analytics standard)
• Marketing consent records: Until consent is withdrawn

Data is securely deleted after retention periods expire, unless longer retention is required by law.

Under GDPR and other privacy laws, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at office@setmee.com

We implement appropriate security measures to protect your personal data:

• SSL encryption for all data transmissions
• Secure hosting with regular security updates
• Access controls limiting data access to authorized personnel
• Regular security assessments and monitoring
• Data backup and recovery procedures

While we strive to protect your data, no internet transmission is 100% secure. We cannot guarantee absolute security but continuously work to improve our protections.

We use the following third-party services that may process your data:

• Make.com: For processing contact form submissions and automation
• Kommo CRM: For managing client relationships and communications
• Google Analytics: For website usage analysis (anonymized data)
• Hosting providers: For website hosting and data storage

These services have their own privacy policies and security measures. We only work with providers that meet our data protection standards.

We use cookies to improve your website experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for material changes

Setmee

For privacy-related questions or to exercise your rights, contact us:

• Email: office@setmee.com
• Subject Line: "Privacy Policy Inquiry" or "Data Rights Request"

We will respond to your privacy inquiries within 30 days of receipt.