Provided by Setmee

Kommo CRM Support — Incident Response & Troubleshooting

Fast help when something breaks in Kommo or integrations we implemented. We diagnose, fix, and restore stability — without ongoing administration.

Complimentary support is available when you renew your Kommo license with Setmee (certified partner). Otherwise, support is on‑demand.

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Post‑Implementation Care

Administration, troubleshooting, training and ticket handling

What We Cover

Everything to keep Kommo reliable for your team and clients.

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Incident Triage

Rapid intake, reproduction, and initial mitigation

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Channel Outages

Telephony, messengers, email — delivery and connection issues

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Automation Failures

Broken triggers/robots, stuck tasks, unexpected behavior

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Access Issues

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Integrations Errors

Make.com scenarios, webhooks, API rate/limits, data sync

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Post‑incident Report

Summary of cause, fix, and prevention recommendations

Support Channels

Primary: Email. We also support lightweight ticket flows.

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Email

office@setmee.com — primary support channel

Who This Service Is For

Teams that need reliable Kommo operations without hiring a full‑time admin.

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Fast‑Growing Teams

Rapid onboarding and frequent changes in pipelines

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High‑Volume Leads

Multi‑channel communications and peak loads

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Integration Heavy

Make.com scenarios, webhooks, and third‑party tools

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Minimal Downtime

Sales depend on CRM stability and quick fixes

How We Work

Clear steps with deliverables at each stage. Timelines are agreed individually.

Intake & Triage

0.5 day

Reproduce the issue, collect logs, define impact and priority.

Diagnostics & Fix

0.5–2 days

Trace root cause in Kommo/integrations, apply hotfix or workaround.

Verification & Recovery

same day

Test with your team and restore queues/channels if affected.

Summary & Prevention

0.5 day

Short report with cause, fix details and prevention guidelines.

Sample Ticket Flow

Transparent handling with priorities and status updates.

Intake

✓Receive request (email or ticket)
✓Set priority and owner
✓Confirm ETA to requester

Work

✓Reproduce and diagnose
✓Fix or propose workaround
✓Test and document changes

Done

✓Close with summary
✓Add to knowledge base
✓Identify improvement opportunities

CERTIFICATE OF PARTNERSHIP

Who we are

Setmee — Certified Kommo Partner

We are a team of specialists specialising in workflow automation and Kommo-based sales. We are committed to solving complex problems and interesting cases.

10 YEARS

CRM IMPLEMENTATION EXPERIENCE

320+

OF SUCCESSFUL PROJECTS

4000+

MANAGERS WHO HAVE RECEIVED OUR TRAINING

30+

DEVELOPED INTEGRATIONS

Why choose Setmee?

Certified Kommo partnership

Complex problem-solving expertise

Custom integration development

Support — FAQ

Incident triage, troubleshooting, restoration of Kommo and integrations we implemented, and a short post‑incident summary. We do not provide ongoing administration on this page.

Yes. We focus on Kommo and integrations built by us; third‑party setups are supported after a quick audit.

Agreed individually based on impact and team size. Critical incidents get priority for first response.

No. This is reactive support for incidents. For ongoing changes and improvements, see Implementation/Optimization services.

Email (office@setmee.com) or tickets. We can set up a simple ticket flow in Kommo.

Complimentary support is available when you renew your Kommo license with Setmee (certified partner). Otherwise, support is provided on‑demand.

Request Support

Tell us about your current issue or support needs — we'll propose an individual plan and next steps.

• Tailored response times
• Quick onboarding for our support